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Privacy Policy

Latest Update: January 8, 2024

Razor USA is Committed to Your Privacy!

Because your privacy is important to us, Razor USA LLC (“We,” “Us,” “Our” or “Razor”) has created the following Privacy Policy that describes Our data privacy practices for the personal information collected as part of your interactions with Razor, including when You (“You” or “Your”) visit Our website, www.razor.com, and/or any other website or app made available by Razor (collectively, “Website”), purchase a product or service made available by Razor, or interact with an individual or entity authorized to act on behalf of Razor.

By providing Your personal information to Razor, You consent and agree to the terms of this Privacy Policy and the associated Terms and Conditions, as well as the collection, processing, use, and disclosure of information as set forth in this Privacy Policy and the Terms and Conditions.

If You do not agree with any of the terms of this Privacy Policy and Our Terms and Conditions (including any modifications thereto), You should not provide any personal information to Razor and should exit the Website.  However, this Privacy Policy and Our Terms and Conditions will apply to all of Your information and actions prior to exiting the Website.

The Website is a direct-to-consumer Website offering certain products and services, and is intended for use by adults in the United States age 18 or over.  The portions of the Website that enable information to be collected by or submitted to Razor are not intended for, directed to, or to be used by persons under the age of 18. The products and services that Razor offers for sale, whether on the Website or otherwise, are not intended for purchase by persons under the age of 18. By using the Website, including registering a Razor product or providing Razor with any information, You represent to Razor that You are 18 years of age or older and that any information You provide to Razor about a third party is for a third party who is 18 years of age or older.

If You are a resident of California, please review Our California Privacy Notice for additional California-specific privacy disclosures and information that supplement this Privacy Policy.

If You are visiting a Razor website for a region outside the United States, please review Our Privacy Policy applicable to that region for detailed information concerning Our collection and use of any personal information.  This Privacy Policy does not apply to any Razor website for a region outside the United States.

What Information Do We Collect?

Razor, on its own or through authorized representatives, resellers, distributors, service providers, contractors, and third parties, may collect and use the following categories of personal information as part of its business operations:

  • Contact Information – such as information that You provide for the purpose of registering for a user account, requesting customer support, or filling out a form made available on the Website (g., first and last name, email address, phone number, mobile phone number, mailing address).
  • Online Identifiers – such as Your account username and password.
  • Payment and Commercial Information – such as information You provide in connection with ordering or purchase transactions, including products purchased or considered, financial account information, payment card information, and shipping information for order fulfillment.

Our Website uses PayPal Payflow Gateway and TSYS to process payments made by debit or credit card for transactions on the Website, and installment financing plans for Website purchases may be available through quadpay.  Razor does not collect, process or store the payment card information or financing information provided by You to these payment processors.  You should consult PayPal’s, TSYS’s, or quadpay’s privacy policies for further information about their data collection and privacy practices.

For purchases directly from Razor that may be completed independent of the Website, Razor will submit Your payment card information directly to one of its authorized payment processors, and does not use that payment card information for any other purpose once the transaction is complete.

  • Computer, Internet and Network Activity Information – such as information obtained from Your use of the Website (g., Your server log information, queries or searches, browsing history, internet protocol address, unique device identifiers, and mobile network information).
  • Employment and Education Information – such as information You submit to Us in connection with an application for employment, including Your resume, job history, and, in some cases, performance evaluations. In addition, certain demographic information may be collected about employees for regulatory reporting and compliance purposes (e.g., gender, race, and ethnicity).
  • Customer Support Information – if You call our customer support representatives, the conversation may be recorded and retained for quality assurance purposes. We also retain all written communications with customer support representatives, including emails, texts, and online forms.
  • Geolocation Information – such as non-specific geolocation information to identify nearby Razor service centers.
  • Other information – such as information from any communications with Us and other user-generated content submitted by You or on Your behalf to Us through e-mail or other means (e.g., text, images, audio, video or other content that You create).
  • Marketing and promotional information – such as information You provide for the purpose of enrolling or participating in any programs, promotions or contests offered by Razor.

Razor and its authorized representatives, resellers, distributors, service providers, contractors, and third parties obtain these categories of personal information from the following sources:

  • Directly from You. For example, the information You provide (or provided on Your behalf) directly to Us or our customer service representatives or to our authorized resellers, distributors, service providers or contractors;
  • Indirectly from You. For example, the information from devices You use to access the Website, or information that is automatically collected about You as a result of Your use of Our Website, including digital tracking tools such as cookies and similar technology; and
  • Information obtained by Others. For example, information obtained by others as a result of the use of the Website and other websites or social media sites (e.g., X, Facebook, YouTube, Zendesk, Google, Loqate, etc.) or payment information to our authorized payment processors.

How Does Razor Use the Information It Receives?

Razor, on its own or through authorized service providers, contractors and third parties may use the personal information that You provide to Us or that is collected about You for various business or commercial purposes, including:

  • To administer the Website and present the Website and its contents to You, as well as to facilitate and improve Your experience on the Website;
  • To process Your registration and manage Your online account;
  • To personalize the Website for You;
  • To help enable Your access to use the Website and its services;
  • To provide You with products and services, and conduct transactions (including purchases and returns);
  • To process payment;
  • To process, fulfill, and ship purchase requests, and complete returns and exchanges;
  • For advertising, promotional and marketing communications, including direct mail and direct email, and to process promotions, surveys, contests, giveaways, sweepstakes, and related prizes or incentives;
  • To provide You with product and service recommendations based upon Your interests;
  • To contact or communicate with You;
  • To address customer service and support issues;
  • To protect against fraud and unauthorized transactions;
  • To create analytic reports;
  • To perform internal systems diagnostics, analysis, monitoring, debugging and troubleshooting.

In addition, Razor may disclose Your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise, or defend its legal rights.  We may also disclose Your personal information in connection with negotiations for or any actual sale, acquisition or transfer all or a portion of Our business or assets.

Please note that if You voluntarily submit any personal information or user-generated content (e.g., text, reviews, comments, videos, pictures, audio, etc.) for posting on Our Website or any other website (including without limitation any social media website), the information may become publicly available and may be accessed and used by Us and by others.  Therefore, You should use care before posting any personal information online.

To Whom Does Razor Disclose Your Information?

Razor does not sell Your personal information in exchange for money.

We partner with authorized service providers, contractors and third parties as an essential part of Our business operations, which allows Us to make the Website available, offer products and services to You, process and deliver Your orders, process product warranty registration and claims, and provide information and promotional material about products that may be of interest to You.

Razor employs authorized service providers, contractors and third parties to assist with Website hosting and operations, online transactions, advertising and marketing services, analytics, search engine optimization, customer relationship management, and order fulfillment and delivery services. Razor and these authorized parties collect personal information and non-personal information, which may be provided to Razor or to these authorized parties.

An authorized service provider or contractor receiving any of Your personal information from Razor is required by Razor to use and maintain that personal information only as authorized by Razor.

We may also share information collected about You with third parties, including network advertisers and social media networks like Facebook, Instagram, YouTube, and Twitter.

OTHER INFORMATION COLLECTED

Razor, on its own or through authorized service providers, contractors and third parties, may also collect and use other information from and about You that does not specifically identify You individually.  Without limitation, this may include:

  • preferences information (including marketing and communication preferences);
  • information from Your internet browser whenever You visit or use the Website (sometimes called “Log Data” or “Log Files”);
  • device information and usage data;
  • internet service provider;
  • referring and exiting websites and pages;
  • operating system;
  • which pages You visit on Our Website; and
  • the time and date of Your visit and use of Website pages.

SENSITIVE PERSONAL INFORMATION

We do not collect, nor do We request or require that You provide any sensitive personal information when using the Website (including driver’s license, passport number, social security number, information related political opinions, religious, philosophical, or other beliefs, race, gender, information related to sex life or sexual orientation, health data, biometric or genetic characteristics, criminal convictions and offenses, trade union membership, or specific geolocation), and You should not send Us and should not disclose to Us any sensitive personal information on or through the Website or otherwise.

Note that payment card information is required by Our authorized payment processors to complete a purchase on the Website, but Razor does not have access to or retain that payment card information.  For purchases directly from Razor that may be completed independent of the Website, Razor will submit Your payment card information directly to one of its authorized payment processors, and does not use that payment card information for any other purpose once the transaction is complete.

AGGREGATING AND COMBINING INFORMATION

At times, We may aggregate certain personal information and/or non-personal information in a manner that does not identify You to determine information about Our customers, including information relating to group demographics, interests, internet and website data traffic, analytical and statistical data, and aggregate information. This includes, but is not exclusive to, the use of cookies and pixels to determine website traffic, amount of time a user may spend on Our Website or any affiliate website, when a user travels from one affiliate website to another, and total views during a certain period of time.

We may also combine personal information with non-personal information. If We do so, We will treat such combined information as personal information.

USING NON-PERSONAL INFORMATION

Because non-personal information does not identify You individually, We may collect, use, and disclose non-personal information for any lawful purpose in Our sole discretion.

COOKIES, BEACONS, AND OTHER TRACKING TECHNOLOGY

Razor’s authorized service providers, contractors and certain third parties use digital tracking tools such as cookies and similar technology when You use the Website (e.g., cookies, web beacons and single-pixel GIF files).  Cookies are small files that are transferred to Your device’s hard drive through Your internet browser that enable the Website’s or an authorized service provider’s or third party’s systems to recognize Your browser and capture and remember certain information. This helps Us to improve Your access to Our Website, identify repeat visitors, help ensure the authenticity of registered users, provide the mechanism for online shopping, ordering and payment, and enable Website traffic monitoring.

We use session-based cookies and persistent cookies. Session-based cookies will last only as long as Your web browser is open and are deleted when You close Your browser. A persistent cookie will last until it expires or until You delete it.  We rely upon authorized service providers, contractors and third parties for these digital tracking tools  (called third-party cookies).  These service providers, contractors and third parties may also use cookies, pixels and other identifiers to collect information that indicates how users interact with the Website (e.g., Google Analytics).  

Using cookies helps Us do a number of things to enhance Your experience on Our Website, including to:

  • identify users and visitors to the Website, including new visitors and returning customers;
  • remember and process the items You have selected for an order;
  • process and save Your preferences for future visits;
  • compile analytics, statistics and reports on Our Website and web traffic activity;
  • offer products and advertising that may be aligned with Your interests; and
  • provide other services related to the Website.

INTEREST-BASED ADVERTISING, THIRD PARTY MARKETING AND ELECTRONIC COMMUNICATIONS

We partner with certain third parties, including social media platforms, that use their own digital tracking tools, such as cookies and pixels, to track Your online activities over time and across Our Website and other websites by collecting information through automated means.  These third parties will provide You with ads based upon your browsing history, interests, activities, and preferences.  As a result, You may see certain ads for Razor on other websites based on prior activities on Our Website.  You may be able to disable these digital tracking tools by changing the settings for cookies on the browser for each device You use to access the Website.  In addition, You may be able to opt-out of their digital tracking tools by changing Your preferences on each social media platform.  These third parties may allow consumers to opt-out of receiving advertisements through the Digital Advertising Alliance – https://youradchoices.com/control – or the Network Advertising Initiative – https://optout.networkadvertising.org/?c=1 .

If You receive electronic promotional materials or newsletters from Us or forwarded on Our behalf, You may unsubscribe from these communications at any time by following the instructions contained in the emails You receive. Even if You opt-out of receiving direct marketing messages, We may still contact You in connection with customer service activities.

DO NOT TRACK INFORMATION

Some browsers have a “Do Not Track” feature that lets You tell websites that You do not want to have Your online activities tracked.  There is currently no uniform browser signal for this feature and no industry standard on how to respond to these signals.  Therefore enabling/disabling the Do Not Track feature in Your browser does not ensure that all websites You visit will respond to the request.

Razor does not recognize or respond to Do Not Track signals at this time.  We will reassess Our approach to responding to Do Not Track signals once an industry standard is established.

SMS/ TEXT MESSAGING

Razor may use SMS / TEXT MESSAGING to communicate with You, send order information, and provide promotional materials. MMS (multimedia message service) is used to send messages of product photos to and from the user.  You must opt-in and provide a valid mobile phone number to activate this service, and after activating, You can opt-out at any time and discontinue the messaging service.

Razor does not charge for its SMS or MMS services.  However, Your wireless service provider may apply package deductions and message / data rates to all SMS or MMS messages and rates differ from carrier to carrier.  Please contact Your wireless service provider to inquire about the details specific to Your plan.  Message frequency will vary by user.

OTHER WEBSITES

The Website contains links to other sites (including social media sites) that are not owned or controlled by Razor.  We are not responsible for the content, actions, privacy policies or information privacy and security practices of any other sites and We encourage You to review the privacy policies of those sites.  We are also not responsible for the content of linked sites, Your use of any linked sites, or any information (including Your personal information) collected, posted, used, or displayed by operators of any linked sites.  In addition, Razor is not responsible for any third party, or their affiliates or agents, failure to use Your personal information in accordance with such third party’s privacy policy, or any contractual or other legal obligations to which such third party, their affiliates or agents, may be subject.

INTENDED WEBSITE AUDIENCE AND NOTICE REGARDING CHILDREN’S PRIVACY

You must be at least 18 years old to use any of the online services provided  through the Website.  Note, however, that the Website may offer certain features that children under the age of 18 can access and review without providing any of their personal information.

We do not knowingly collect, use, process or store any personal information about children under the age of 18, and We request that children under the age of 18 do not provide any personal information to Us through the Website.  If a parent or guardian becomes aware that his or her child under the age of 18 has provided Us with any information without parental consent, please contact Us immediately as set forth in the “Privacy Questions” section below.  We will undertake reasonable measures to delete the child’s personal information from Our databases and not use such information (unless necessary to protect the safety of the child or as required by law).

VISITORS FROM OUTSIDE THE UNITED STATES—CROSS-BORDER TRANSFER

The Website is hosted in the United States and is intended for use only by individuals in the United States who are 18 years or older and, as a result, the information Razor collects is governed by the applicable laws of the United States.  If You are visiting the Website from outside the United States, Your information may be transferred to, stored and processed in the United States or other countries.

The data protection and other applicable laws of the Unites States may not be as comprehensive as those laws or regulations in other countries or may otherwise differ from the data protection or consumer protection laws in other countries.

By using the Website and/or providing personal information to Razor, You consent to transfer and use of Your personal information by Razor as set forth and described in this Privacy Policy and Our Terms of Use.

DATA SECURITY

The security of Your personal information is very important to Us.  We follow generally accepted industry standards to protect the personal information submitted to Us, and that We collect, both during transmission and once We receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.  Therefore, while We strive to use commercially acceptable means to protect Your personal information, We cannot guarantee the absolute security of the personal information provided by You or collected by Us through use of the Site.

RETENTION AND STORAGE OF PERSONAL INFORMATION

We store all categories of the personal information that We collect for as long as necessary for Our business purposes, or as required by or permitted by applicable law.

UPDATES TO THIS PRIVACY POLICY

The “LAST UPDATED” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised.  Any changes will become effective when We post the revised Privacy Policy on the Website.  Your use of the Website following these changes means that You accept the terms of the revised Privacy Policy.

PRIVACY QUESTIONS

If you have any questions about this Privacy Policy, You can go to our About Us page to submit an electronic contact form.  You can also contact Us directly at –

Toll free number – 866-467-2967
Email – [email protected]
Address – 12723 166th St., Cerritos, CA 90703